Complaint

Schema

id:

uid, auto-generated

author:

Organization, required

Organization filing a complaint (contactPoint - person, identification - organization that person represents).

title:

string, required

Title of the complaint.

description:

Description of the issue.

date:

string, Date, auto-generated

Date of posting.

dateSubmitted:

string, Date, auto-generated

Date when complaint was submitted.

dateEscalated:

string, Date, auto-generated

Date of claim to complaint escalation.

dateDecision:

string, Date, auto-generated

Date of complaint decision.

dateCanceled:

string, Date, auto-generated

Date of cancelling.

status:

string

Possible values are:

  • draft

  • pending

  • accepted

  • stopping

  • satisfied

  • mistaken

  • invalid

  • declined

  • stopped

  • resolved

  • cancelled

type:

string

Possible values of type are:

  • complaint

decision:

string

Reviewer decision.

cancellationReason:

string

Cancellation reason.

documents:

List of ConfidentialDocument objects

relatedLot:

string

Id of related Lot.

tendererAction:

string

Tenderer action.

tendererActionDate:

string, Date, auto-generated

Date of tenderer action.

posts:

List of ComplaintPost objects

objections:

List of ComplaintObjection objects

appeals:

List of ComplaintAppeal objects

value:

BasicValue, auto-generated

Amount to be paid to activate this complaint. See Complaints Payments

rejectReason:

string

  • lawNonCompliance - complaint does not meet the law requirements in article 18 paragraphs 2-5 and 9

  • alreadyExists - bidder complains about violation that has been already reviewed by the Complaints Committee

  • buyerViolationsCorrected - buyer has corrected the violations that was described in complaint

  • tenderCancelled - tender has been cancelled before the complaint submitted date by the buyer besides complaining about tender cancellation

  • cancelledByComplainant - The complaint was cancelled by the complainant

  • complaintPeriodEnded - The complaint period has ended

  • incorrectPayment - The payment received does not match the estimated amount for the complaint

acceptance:

bool

Complaint is satisfied?

rejectReasonDescription:

string

Reject reason description.

reviewDate:

string, Date

Date of review.

reviewPlace:

string

Place of review.