Complaint

Schema

id

uid, auto-generated

author

Organization, required

Organization filing a complaint (contactPoint - person, identification - organization that person represents).

title

string, required

Title of the complaint.

description

Description of the issue.

date

string, Date, auto-generated

Date of posting.

dateSubmitted

string, Date, auto-generated

Date when complaint was submitted.

dateEscalated

string, Date, auto-generated

Date of claim to complaint escalation.

dateDecision

string, Date, auto-generated

Date of complaint decision.

dateCanceled

string, Date, auto-generated

Date of cancelling.

status

string

Possible values are:

  • draft

  • pending

  • accepted

  • stopping

  • satisfied

  • mistaken

  • invalid

  • declined

  • stopped

  • resolved

  • cancelled

type

string

Possible values of type are:

  • complaint

decision

string

Reviewer decision.

cancellationReason

string

Cancellation reason.

documents

List of Document objects

relatedLot

string

Id of related Lot.

tendererAction

string

Tenderer action.

tendererActionDate

string, Date, auto-generated

Date of tenderer action.

posts

List of ComplaintPost objects

objections

List of ComplaintObjection objects

value

Guarantee, auto-generated

Amount to be paid to activate this complaint. See Complaints Payments

rejectReason

string

  • lawNonCompliance - complaint does not meet the law requirements in article 18 paragraphs 2-5 and 9

  • alreadyExists - bidder complains about violation that has been already reviewed by the Complaints Committee

  • buyerViolationsCorrected - buyer has corrected the violations that was described in complaint

  • tenderCancelled - tender has been cancelled before the complaint submitted date by the buyer besides complaining about tender cancellation

  • cancelledByComplainant - The complaint was cancelled by the complainant

  • complaintPeriodEnded - The complaint period has ended

  • incorrectPayment - The payment received does not match the estimated amount for the complaint

acceptance

bool

Complaint is satisfied?

rejectReasonDescription

string

Reject reason description.

reviewDate

string, Date

Date of review.

reviewPlace

string

Place of review.