Claims/Complaints Workflow¶
Claims¶
![digraph G {
rankdir=LR;
{rank=same;resolved; cancelled}
subgraph cluster_claim {
claim; answered;
}
claim -> answered;
edge[style=dashed];
draft -> claim;
answered -> resolved;
{draft,claim,answered} -> cancelled;
}](../../_images/graphviz-c6125b368b9dc7a8ed15e5998d81e2420ac9564b.png)
Statuses¶
| draft: | Initial status Complainant can submit claim, upload documents, cancel claim, and re-submit it. |
|---|---|
| claim: | Procuring entity can upload documents and answer to claim. Complainant can cancel claim. |
| answered: | Complainant can cancel claim, upload documents, agree or disagree with decision. |
| resolved: | Terminal status Claim recognized as resolved. |
| cancelled: | Terminal status Claim cancelled by complainant. |
Complaints¶
Before Release 2020-04-19¶
![digraph G {
rankdir=LR;
{rank=same; invalid; resolved; declined; stopped; mistaken;}
subgraph cluster_complaint {
pending; satisfied; accepted;
}
satisfied -> resolved;
edge[style=dashed];
draft -> pending;
pending -> stopping;
accepted -> stopping;
edge[style=bold];
accepted -> {declined,satisfied,stopped};
pending -> {accepted,invalid,stopped,mistaken};
stopping -> {stopped,invalid,declined,satisfied,mistaken};
}](../../_images/graphviz-77ee5bf3034672665a347a7150f74e7dc8437c79.png)
Tutorials¶
Tender Conditions Complaints¶
Tender Qualification Complaints¶
Tender Pre-qualification Complaints¶
Statuses¶
| draft: | Initial status Complainant can upload documents and submit complaint. |
|---|---|
| pending: | Reviewer can upload documents and review complaint. |
| accepted: | Complaint accepted |
| satisfied: | Complaint is the satisfied by reviewer |
| stopping: | Complaint recalled by participant |
| stopped: | Terminal status Сomplaint has been discontinued |
| mistaken: | Terminal status Complaint was in error |
| invalid: | Terminal status Claim recognized as invalid. |
| declined: | Terminal status Claim recognized as declined. |
| resolved: | Terminal status Complaint recognized as resolved. |
After Release 2020-04-19¶
![digraph G {
rankdir=LR;
{rank=same; mistaken; invalid; resolved; declined; stopped;}
subgraph cluster_complaint {
pending; satisfied; accepted;
}
satisfied -> resolved;
edge[style=dotted];
draft -> pending;
edge[style=dashed];
draft -> mistaken;
edge[style=bold];
accepted -> {declined,satisfied,stopped};
pending -> {accepted,invalid};
}](../../_images/graphviz-7f2451d53c127d9e7f5cba76998effb32580a4a3.png)
Tutorials¶
Tender Conditions Complaints¶
Tender Qualification Complaints¶
Tender Pre-qualification Complaints¶
Tender Cancellation Complaints¶
Statuses¶
| draft: | Initial status Complainant can upload documents, cancel complaint and submit complaint. |
|---|---|
| pending: | Reviewer can upload documents and review complaint. |
| accepted: | Complaint accepted |
| satisfied: | Complaint is the satisfied by reviewer |
| stopped: | Terminal status Сomplaint has been discontinued |
| mistaken: | Terminal status Complaint dismissed |
| invalid: | Terminal status Claim recognized as invalid. |
| declined: | Terminal status Claim recognized as declined. |
| resolved: | Terminal status Complaint recognized as resolved. |
Roles¶
| Complaint owner: | |
|---|---|
| dashed | |
| Tender owner: | plain |
| AboveThresholdReviewer: | |
| bold | |
| Chronograph: | dotted |