Claims/Complaints Workflow
Claims
![digraph G {
rankdir=LR;
{rank=same;resolved; cancelled}
subgraph cluster_claim {
claim; answered;
}
claim -> answered;
edge[style=dashed];
draft -> claim;
answered -> resolved;
{draft,claim,answered} -> cancelled;
}](../../_images/graphviz-c6125b368b9dc7a8ed15e5998d81e2420ac9564b.png)
Tutorials
Tender Conditions Claims
Tender Qualification Claims
Tender Pre-qualification Claims
Statuses
- draft
Initial status
Complainant can submit claim, upload documents, cancel claim, and re-submit it.
- claim
Procuring entity can upload documents and answer to claim.
Complainant can cancel claim.
- answered
Complainant can cancel claim, upload documents, agree or disagree with decision.
- resolved
Terminal status
Claim recognized as resolved.
- cancelled
Terminal status
Claim cancelled by complainant.
Complaints
Before Release 2020-04-19
![digraph G {
rankdir=LR;
{rank=same; invalid; resolved; declined; stopped; mistaken;}
subgraph cluster_complaint {
pending; satisfied; accepted;
}
satisfied -> resolved;
edge[style=dashed];
draft -> pending;
pending -> stopping;
accepted -> stopping;
edge[style=bold];
accepted -> {declined,satisfied,stopped};
pending -> {accepted,invalid,stopped,mistaken};
stopping -> {stopped,invalid,declined,satisfied,mistaken};
}](../../_images/graphviz-77ee5bf3034672665a347a7150f74e7dc8437c79.png)
Tutorials
Tender Conditions Complaints
Tender Qualification Complaints
Tender Pre-qualification Complaints
Statuses
- draft
Initial status
Complainant can upload documents and submit complaint.
- pending
Reviewer can upload documents and review complaint.
- accepted
Complaint accepted
- satisfied
Complaint is the satisfied by reviewer
- stopping
Complaint recalled by participant
- stopped
Terminal status
Сomplaint has been discontinued
- mistaken
Terminal status
Complaint was in error
- invalid
Terminal status
Claim recognized as invalid.
- declined
Terminal status
Claim recognized as declined.
- resolved
Terminal status
Complaint recognized as resolved.
After Release 2020-04-19
![digraph G {
rankdir=LR;
{rank=same; mistaken; invalid; resolved; declined; stopped;}
subgraph cluster_complaint {
pending; satisfied; accepted;
}
satisfied -> resolved;
edge[style=dotted];
draft -> pending;
edge[style=dashed];
draft -> mistaken;
edge[style=bold];
accepted -> {declined,satisfied,stopped};
pending -> {accepted,invalid};
}](../../_images/graphviz-7f2451d53c127d9e7f5cba76998effb32580a4a3.png)
Tutorials
Tender Conditions Complaints
Tender Qualification Complaints
Tender Pre-qualification Complaints
Tender Cancellation Complaints
Statuses
- draft
Initial status
Complainant can upload documents, cancel complaint and submit complaint.
- pending
Reviewer can upload documents and review complaint.
- accepted
Complaint accepted
- satisfied
Complaint is the satisfied by reviewer
- stopped
Terminal status
Сomplaint has been discontinued
- mistaken
Terminal status
Complaint dismissed
- invalid
Terminal status
Claim recognized as invalid.
- declined
Terminal status
Claim recognized as declined.
- resolved
Terminal status
Complaint recognized as resolved.
Roles
- Complaint owner
dashed
- Tender owner
plain
- AboveThresholdReviewer
bold
- Chronograph
dotted