Complaint

Schema

id:

uid, auto-generated

author:

Organization, required

Organization filing a complaint (contactPoint - person, identification - organization that person represents).

title:

string, required

Title of the complaint.

description:

Description of the issue.

date:

string, Date, auto-generated

Date of posting.

dateSubmitted:

string, Date, auto-generated

Date when claim was submitted.

dateAnswered:

string, Date, auto-generated

Date when Procuring entity answered the claim.

dateEscalated:

string, Date, auto-generated

Date of claim to complaint escalation.

dateDecision:

string, Date, auto-generated

Date of complaint decision.

dateCanceled:

string, Date, auto-generated

Date of cancelling.

status:

string

Possible values are:

  • draft
  • claim
  • answered
  • pending
  • invalid
  • declined
  • resolved
  • cancelled

Possible values in Defense open tender, The Open Procurement ESCO procedure, Open tender procedure (OpenUA) and Open tender procedure with publication in English (OpenEU) are:

  • draft
  • claim
  • answered
  • pending
  • invalid
  • declined
  • resolved
  • cancelled
  • accepted
type:

string

Possible values of type are:

  • claim
  • complaint
resolution:

string

Resolution of Procuring entity.

resolutionType:

string

Possible values of resolution type are:

  • invalid
  • declined
  • resolved
satisfied:

bool

Claim is satisfied?

decision:

string

Reviewer decision.

cancellationReason:
 

string

Cancellation reason.

documents:

List of Document objects

relatedLot:

string

Id of related Lot.

tendererAction:

string

Tenderer action.

tendererActionDate:
 

string, Date, auto-generated

Date of tenderer action.

Additionally in Defense open tender, The Open Procurement ESCO procedure, Open tender procedure (OpenUA) and Open tender procedure with publication in English (OpenEU):

acceptance:

bool

Claim is satisfied?

rejectReason:

string

Possible values of reject reason in Defense open tender are:

  • lawNonСompliance - law non compliance
  • noPaymentReceived - no payment received
  • buyerViolationsСorrected - violations were corrected by Procuring entity

Possible values of reject reason in Open tender procedure with publication in English (OpenEU) are:

  • law
  • payment
  • fixed
rejectReasonDescription:
 

string

Reject reason description.

reviewDate:

string, Date, auto-generated

Date of review.

reviewPlace:

string

Place of review.