Claim/Complaint Retrieval ========================= Tender Conditions Claim/Complaint Retrieval ------------------------------------------- You can list all Tender Conditions Claims/Complaints: .. http:example:: http/complaints/complaints-list.http :code: And check individual complaint or claim: .. http:example:: http/complaints/complaint.http :code: Complaint Submission ==================== If tender conditions are favoriting particular supplier, or in any other viable case, any registered user can submit Tender Conditions Complaint. Tender Conditions Complaint Submission -------------------------------------- At first create a draft: .. http:example:: http/complaints/complaint-submission.http :code: This step is optional. Upload documents: .. http:example:: http/complaints/complaint-submission-upload.http :code: Submit tender conditions complaint: .. http:example:: http/complaints/complaint-complaint.http :code: .. _complaint-objections: Complaint Objections ==================== When creating a complaint, the User can add one or more Objections raised by the Complainant as part of the complaint: .. http:example:: http/complaints/complaint-objections-submission.http :code: Objections can be added or edited while complaint is in the status `draft`. For each Objection, the Complainant must indicate one or more arguments. In other case there error will be raised: .. http:example:: http/complaints/complaint-objections-invalid-arguments.http :code: For each Arguments, the Complainant can indicate one or more evidences. Evidences can be empty: .. http:example:: http/complaints/complaint-objections-empty-evidences.http :code: During adding evidence, the User must indicate related document id. This document should be uploaded to complaint. Let's upload document to complaint: .. http:example:: http/complaints/complaint-document-upload.http :code: After that User can indicate relatedDocument in evidence: .. http:example:: http/complaints/complaint-objections-evidences-with-document.http :code: There is an opportunity to create complaint already with document which can be used as relatedDocument in evidences: .. http:example:: http/complaints/complaint-objections-with-document-one-action.http :code: For each Objection, the Complainant must specify one or more requestedRemedies. In other case there error will be raised: .. http:example:: http/complaints/complaint-objections-invalid-requested-remedies.http :code: .. _complaint-appeals: Complaint Appeals =================== After the appeal body (AMCU) makes a decision on the complaint, the customer or participant may appeal such decision in court and publish information about it in the system: .. http:example:: http/complaints/complaint-appeal-submission.http :code: Appeal can be added or edited while complaint is in the status: * `invalid` * `satisfied` * `declined` * `resolved` If appeal is added for complaint in another status, error will be raised: .. http:example:: http/complaints/complaint-appeal-invalid-status.http :code: More than 1 appeal object can be published for one complaint by both participants and the customer. Let's add one more appeal by customer: .. http:example:: http/complaints/complaint-appeal-submission-by-customer.http :code: After `appeal` adding, the `proceeding` object can be added to the `appeal` object. Information about the appeal and information about the proceeding are separate actions that are performed by the user gradually and can be performed with a gap in time: .. http:example:: http/complaints/complaint-appeal-proceeding-submission.http :code: Only one `proceeding` object can be published to each appeal object: .. http:example:: http/complaints/complaint-appeal-proceeding-duplicate.http :code: After adding information about the appeal and information about the proceeding, appeal should be signed. Document can be added through next endpoints: .. http:example:: http/complaints/complaint-appeal-documents-submission.http :code: Let's look at complaint with appeals: .. http:example:: http/complaints/complaint-appeal-get.http :code: Complaint Posts =============== Once complaint is in `pending` or `accepted` status reviewer can submit a post to complaint. Tender Conditions Complaint Posts (with complaint owner) -------------------------------------------------------- Reviewer can submit a post to complaint owner: .. http:example:: http/complaints/complaint-post-reviewer-complaint-owner.http :code: Complaint owner can submit a reply post to reviewer by setting reviewer's post `id` as `relatedPost`: .. http:example:: http/complaints/complaint-post-complaint-owner.http :code: Tender Conditions Complaint Posts (with tender owner) -------------------------------------------------------- Reviewer can submit a post to tender owner: .. http:example:: http/complaints/complaint-post-reviewer-tender-owner.http :code: Tender owner can submit a reply post to reviewer by setting reviewer's post `id` as `relatedPost`: .. http:example:: http/complaints/complaint-post-tender-owner.http :code: Tender Conditions Complaint Posts Documents --------------------------------------------- Documents for posts should be added in complaint with `documentOf: post` and `relatedItem` id of current post. Documents for post could be added only during complaint is in `pending` or `accepted` status. Only author of post can add documents for his post. Let's try to add documents for post created by tender owner using another author: .. http:example:: http/complaints/complaint-post-documents-forbidden.http :code: Let's add documents by tender owner: .. http:example:: http/complaints/complaint-post-documents-tender-owner.http :code: Complaint Explanations ====================== An explanation of a complaint is a certain textual information and, if necessary, an attached file/files related to a certain complaint and can be used by the AMCU commission during its consideration. Explanations to the complaint are submitted by subjects on their own initiative, without a request from AMCU. AMCU will not respond to such explanations, but will only consider them. Once complaint is in `pending` or `accepted` status complaint owner or tender owner can submit a post to complaint as explanation. Each explanation must be related to one of the objections of the complaint (`complaints:objections`). Complaint owner or tender owner can submit an explanation via `posts`: .. http:example:: http/complaints/complaint-post-explanation.http :code: The field `recipient` is forbidden for explanation post: .. http:example:: http/complaints/complaint-post-explanation-invalid.http :code: It is forbidden to answer an explanation can submit by setting explanation's post `id` as `relatedPost`: .. http:example:: http/complaints/complaint-post-explanation-answer-forbidden.http :code: Complaint Resolution ==================== Rejecting Tender Conditions Complaint ------------------------------------- .. http:example:: http/complaints/complaint-reject.http :code: Accepting Tender Conditions Complaint ------------------------------------- .. http:example:: http/complaints/complaint-accept.http :code: Submitting Tender Conditions Complaint Resolution ------------------------------------------------- The Complaint Review Body uploads the resolution document: .. http:example:: http/complaints/complaint-resolution-upload.http :code: And either resolves complaint: .. http:example:: http/complaints/complaint-resolve.http :code: Or declines it: .. http:example:: http/complaints/complaint-decline.http :code: Submitting Resolution Confirmation ---------------------------------- .. http:example:: http/complaints/complaint-resolved.http :code: Cancelling Tender Conditions Complaint ====================================== Cancelling draft complaint by Complainant ----------------------------------------- .. http:example:: http/complaints/complaint-mistaken.http :code: Cancelling accepted complaint by Reviewer ----------------------------------------- .. http:example:: http/complaints/complaint-accepted-stopped.http :code: