.. include:: defs.hrst

.. index:: Complaint, dispute

.. _complaint:

Complaint
=========

Schema
------

:id:
    uid, auto-generated

:author:
    :ref:`Organization`, required

    Organization filing a complaint (contactPoint - person, identification - organization that person represents).

:title:
    string, required

    Title of the complaint.

:description:
    Description of the issue.

:date:
    string, :ref:`date`, auto-generated

    Date of posting.

:dateSubmitted:
    string, :ref:`date`, auto-generated

    Date when complaint was submitted.

:dateEscalated:
    string, :ref:`date`, auto-generated

    Date of claim to complaint escalation.

:dateDecision:
    string, :ref:`date`, auto-generated

    Date of complaint decision.

:dateCanceled:
    string, :ref:`date`, auto-generated

    Date of cancelling.

:status:
    string

    Possible values are:

    * `draft`
    * `pending`
    * `accepted`
    * `stopping`
    * `satisfied`
    * `mistaken`
    * `invalid`
    * `declined`
    * `stopped`
    * `resolved`
    * `cancelled`

:type:
    string

    Possible values of type are:

    * `complaint`

:decision:
    string

    Reviewer decision.

:cancellationReason:
    string

    Cancellation reason.

:documents:
    List of :ref:`ConfidentialDocument` objects

:relatedLot:
    string

    Id of related :ref:`lot`.

:tendererAction:
    string

    Tenderer action.

:tendererActionDate:
    string, :ref:`date`, auto-generated

    Date of tenderer action.

:posts:
    List of :ref:`ComplaintPost` objects


:objections:
    List of :ref:`complaint-objection` objects


:appeals:
    List of :ref:`complaint-appeal` objects

:value:
    :ref:`BasicValue`, auto-generated

    Amount to be paid to activate this complaint. See :ref:`complaint-payments`

:rejectReason:
    string

    * `lawNonCompliance` - complaint does not meet the law requirements in article 18 paragraphs 2-5 and 9
    * `alreadyExists` - bidder complains about violation that has been already reviewed by the Complaints Committee
    * `buyerViolationsCorrected` - buyer has corrected the violations that was described in complaint
    * `tenderCancelled` - tender has been cancelled before the complaint submitted date by the buyer besides complaining about tender cancellation
    * `cancelledByComplainant` - The complaint was cancelled by the complainant
    * `complaintPeriodEnded` - The complaint period has ended
    * `incorrectPayment` - The payment received does not match the estimated amount for the complaint

:acceptance:
    bool

    Complaint is satisfied?


:rejectReasonDescription:
    string

    Reject reason description.

:reviewDate:
    string, :ref:`date`

    Date of review.

:reviewPlace:
    string

    Place of review.